Alpha Peptides Canada
Return Policy
Return Window
We will accept an order return within 30 days of purchase if it is due to damage that is our fault or manufacturer defects. The items we sell are chemicals and peptides and as such could degrade if incorrectly handled. As a consequence we are unable to resell products once they have left our warehouse. All return requests must be made within 30 days of the time of the purchase.
How to Start a Return (RMA)
Please email us at info@alphapeptidescanada.com to receive a Return Merchandise Authorization (RMA) before sending anything back. Returns sent without an RMA cannot be processed.
Peptide Returns
Peptides, due to their fragile nature and us not being able to monitor how they’ve been handled when they were out of our care, could possibly degrade. We prefer not to accept returns of peptides due to this fact; however, at our full discretion we will listen to reasonable cases or circumstances and work with the customer on a case-by-case basis to resolve the issue.
Refunds
If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Upon our receipt of the returned order, please allow 7 days for any refund to process.
Service Charge
If the refund is requested by the customer and approved, a service charge of $4.50 may apply for the Interac fee imposed by our bank.
Questions about a return or an order that arrived damaged? Email info@alphapeptidescanada.com and we will work with you on a solution. See also our Shipping Policy.